Luxury Inn & Suites

2915 I-40 East
Amarillo, TX. 79104
Phone: (806) 372-8101
FAX: (806) 374-5221
amaluxuryinn@gmail.com
 


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Guest Survey Form

          Required Fields
Name Address 1 Address 2
City State Zip
Room No. Check In Check Out
 
Overall Experience
  Very
Satisfied
Somewhat Satisfied Neither Somewhat
Dissatisfied
Very
Dissatisfied
 
1. Please rate your Overall satisfaction with your most recent stay at this hotel  
2. How likely would you be to Definitely
Would
Probably
Would
Might or
Might Not
Probably
Would Not
Definitely
Would Not
 
Recommend this hotel to a friend or colleague planning to visit this area?  
Stay at this hotel if you were returning to this area?  
  Much More
Than You Paid
Somewhat More
Than You Paid
About What
You Paid
Somewhat Less
Than You Paid
Much Less
Than You Paid
 
3. Thinking about your Overall experience at this hotel and what you paid, how would you rate the value you received for the money? Was it worth  
  Much
Better
Somewhat
Better
About the Same Somewhat
Worse
Much
Worse
Not
Applicable
4. Compared to other similarly priced hotels, how would you rate this hotel overall?
 
Overall Impression
5. Please rate your experience at this hotel on the following Excellent Very
Good
Good Fair Poor Not
Applicable
Overall service received at this hotel
Overall physical condition of this hotel
Appearance of hotel exterior and grounds
Condition of lobby and reception area
 
Hotel Associates
6. Please rate your experience with the associates at this hotel on the following Excellent Very
Good
Good Fair Poor Not
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Responsiveness to your needs
Professional, courteous attitude
Professional appearance
Knowledge about hotel and local area
Overall check-in process
Overall check-out process
 
About the Guest Room and Room Furnishings
7. Please rate your experience at this hotel on the following            
Guest Room Excellent Very
Good
Good Fair Poor Not
Applicable
Overall cleanliness of guest room
Overall physical condition of guest room and room furnishings
Cleanliness and condition of bedding
Comfort of mattress
Comfort of pillows
Cleanliness and condition of carpet
Overall operation of heating/air conditioning system
Ease of using Internet service
Overall workspace
Lighting in guest room
Feeling of safety and security
Bathroom            
Bathroom cleanliness
Physical condition of bathroom
Shower
Selection and quality of bath amenities
Lighting in bathroom
 
Your Night's Sleep
8. Please rate your experience at this hotel on the following Much
Better
Somewhat
Better
About The Same Somewhat
Worse
Much
Worse
Not
Applicable
How did your quality of sleep for this stay compare to other similarly priced hotels?
 
Breakfast Bar
9. Based on your experience with the Breakfast Bar at this hotel, please rate the following: Excellent Very
Good
Good Fair Poor Not
Applicable
Breakfast Bar cleanliness
Quality of Breakfast Bar food
Selection of Breakfast Bar food
Attentiveness of host/hostess
Availability of seating in Breakfast Bar area
 
Leisure and Fitness Facilities
10. Please rate your experience at this hotel on the following Excellent Very
Good
Good Fair Poor Not
Applicable
Condition of swimming pool and area
Condition of fitness equipment and fitness facility
 
Problem Resolution
11a. During your stay, did you experience any problems? Yes No
 
About You
12. What was the primary reason for this stay? Business Pleasure/Leisure Both
 
If needed, may our Customer Service department contact you about your experience? Yes No
     
 
 
 
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